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Privacy Policy

PERSONAL DATA PROTECTION POLICY

At Shapelle, we are dedicated to protecting your personal data. This policy outlines how we collect, use, and store your information. For detailed information, please review our full Personal Data Protection Policy available on this page.

WHAT INFORMATION WE COLLECT

As the controller of your personal data, Shapelle collects the following types of personal information:

  • Personal details such as your name, address, email, and phone number.
  • Your IP address.
  • Information about your operating system, web browser type, and version.
  • Pages you visit and features you use on our website.

We also use cookies and similar technologies to analyse trends, administer the website, track user interactions, and gather demographic information. You can control cookie usage at the individual browser level. However, disabling cookies may limit your access to certain features on our site.

Additionally, we partner with third parties to manage advertising on external websites. These partners may use cookies and similar technologies to collect information about your online activities for targeted advertising.

WHY WE NEED YOUR DATA

We require your personal data to provide you with the following services:

  • Processing and fulfilling orders, including delivery and communication about your orders.
  • Managing payments securely.
  • Sending updates, promotions, and special offers (if you opt-in).
  • Handling inquiries and support requests from our customer care team.
  • Improving our website, marketing, and overall business operations.

We collaborate with partners such as Microsoft Clarity and Microsoft Advertising to analyse website interactions through behavioural metrics, heat maps, and session replays. This information helps us enhance the customer experience, market our products, improve security, and optimise our services.

WHAT WE DO WITH YOUR DATA

Your personal data is processed at Shapelle's headquarters in Amsterdam. Data hosting and storage also occur in Amsterdam, with some processing managed by trusted vendors in other countries, including Shopify, Google, Facebook, and Klaviyo.

No third-party providers have access to your data unless required by law.

DATA RETENTION

We retain your data for as long as necessary to provide services or meet legal obligations. Once your data is no longer needed, it is permanently deleted.

If some or all of your data is stored outside the European Economic Area, by using our website and submitting information, you agree to this arrangement.

DATA SECURITY

At Shapelle, we take your data security seriously. We use industry-standard measures to protect your information, including secure connections to our website and internal safeguards for data access.

YOUR RIGHTS

You have the right to review, correct, or delete your personal data. To exercise these rights, please contact us at heyshapelle@gmail.com.

If you believe we have mishandled your data or breached privacy regulations, you may contact our Data Protection Officer at heyshapelle@gmail.com or by writing to:

Shapelle
Data Protection Officer
Unit 4, Grubbehoeve 127, 1103 GM

We will address your complaint promptly and work towards a resolution. If you remain unsatisfied, you may contact the supervisory authority in your European Economic Area country.